The Aesthetic Dental House ("TADH," "we," "us," or "our") respects your privacy. This Policy explains how we collect, use, store, share and protect information when you visit our website, contact us, request an appointment, or otherwise interact with us digitally. By using our website, you acknowledge that you have read and understood this Policy.
1. Information We Collect
1.1 Information You Provide
• Name
• Mobile Number and Email Address
• Preferred appointment date or time
• Details submitted through appointment or enquiry forms
• Information you voluntarily share about your dental concerns or treatment needs
• Any other information you choose to provide when communicating with us
1.2 Information Collected Automatically
When you visit our website, we may automatically collect your IP address, browser and device information, operating system, pages visited, time spent on site, referring source, and cookie data — used mainly to understand usage and improve the website experience.
2. How We Use Your Information
We may use the information we collect to:
• Respond to enquiries and schedule, confirm or manage appointments
• Communicate with you about your appointment, treatment or enquiry
• Send appointment reminders and essential service-related communications
• Send marketing or informational updates, where permitted by law and, where required, with your consent
• Improve our website, services and patient experience, including through traffic analysis
• Maintain records necessary for our operations and legal obligations
• Prevent fraud, misuse or security incidents
We do not use your personal information for purposes unrelated to your interaction with TADH without an appropriate legal basis or your consent where required. Submitting an appointment request does not by itself confirm an appointment — a team member will contact you to confirm availability and details.
3. Dental and Health Information
Information you voluntarily provide about dental concerns, medical history or treatment needs may be processed to respond to your enquiry, provide or coordinate care, maintain appropriate records, and meet legal or professional obligations. Please avoid submitting information beyond what is necessary through general website forms.
4. Cookies and Analytics
Our website may use cookies and similar technologies, including third-party analytics tools, to improve functionality, understand visitor behaviour, remember preferences and measure performance. You can manage or disable cookies through your browser settings, though this may affect some website functionality.
5. Sharing of Information
We do not sell or rent your personal information. We may share it with trusted service providers where reasonably necessary to operate our website or services, including providers supporting:
• Website hosting, maintenance, IT and security
• Appointment, email, SMS or WhatsApp communication systems
• Analytics and website performance
• Professional, legal or regulatory services
Such providers may process information only as necessary for the services they provide to us and subject to appropriate safeguards. We may also disclose information where required by law, regulation, court order or governmental authority, or to protect our legal rights, safety or property.
6. Third-Party Links
Our website may link to third-party websites or platforms. TADH is not responsible for their privacy practices, content or security, and we encourage you to review their policies before sharing personal information.
7. Data Security and Retention
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure, though no electronic transmission or storage method can be guaranteed completely secure. We retain personal information only for as long as reasonably necessary for the purposes it was collected, including service provision, recordkeeping, dispute resolution, and legal or professional obligations; retention periods vary by the nature of the information.
8. Your Rights and Choices
Subject to applicable law, you may have the right to access information we hold about you, request correction of inaccurate information, withdraw consent where processing relies on it, or request deletion where legally applicable. You may also opt out of non-essential marketing communications at any time; we may still send essential service-related messages, such as appointment confirmations, even after opting out. To exercise a right or raise a concern, contact us using the details in Section 11. We may need to verify your request before acting on it.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement or consent. Where a parent or guardian provides information on a child's behalf to receive dental care or make an enquiry, that information is processed for the relevant purpose.
10. International Data Transfers and Policy Updates
Some service providers may process information on systems located outside India; where this occurs, we take reasonable steps to ensure processing complies with applicable privacy and data protection requirements. We may update this Policy from time to time to reflect changes in our practices, technology or legal requirements; any revision will be posted here with an updated Effective Date. We encourage you to review this Policy periodically.
11. Contact Us
For questions about this Privacy Policy, to exercise a privacy right, or to raise a concern about how your information is handled, please contact:
The Aesthetic Dental House (TADH)
Marine Lines, South Mumbai, Maharashtra, India
Email: theaestheticdentalhouse@gmail.com
Phone: 9082550175
